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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2985 reviews submitted in the last 3 years
Jennifer (Australia) - Traditional Japan, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent and responsive service before and after the trip. Everything worked like clockwork!
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2. Consultant name and satisfaction rating:
Andrew always responded promptly to my many e mail queries during the booking process and developed and booked exactly the trip I wanted.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Pre-booked trains and buses worked out well.
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6. Please comment on any professional guiding included in your package?
Two guides (for one day each) and both excellent.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
Yes
I have seen what I wanted to see in Japan now - most enjoyable, but I found all tourist attractions very crowded, so the next holiday will probably not be Japan or Asia.
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