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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2974 reviews submitted in the last 3 years
Clare (Great Britain (UK)) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We asked you to support us in travelling a little differently by embedding two weeks of campervan travel within a thrree week trip, so fewer hotel nights. THANK YOU for supporting our interests and enabling us to get further off the beaten track across Shikoku, Kyushu and southern parts of Honshu. This openned up experiences that we wouldn't have had by car and hotel, including the cicada evening soundtrack).
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2. Consultant name and satisfaction rating:
Tristan understood what we wanted (and didn't want), was excited by our ideas and worked out how to make it happen for us.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Private transfers were timing, efficient and stress free. Just a shame that the car from Shirahama to Osaka was old with lingering tobacco smoke smell, but thats not unusual in rural japan.
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Whole we do a lot of route planning in advance, your local knowledge for transport and hitel booking beats anything we can do, and brings peace of mind with atol bonding.
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