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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2972 reviews submitted in the last 3 years
Elaine (Great Britain (UK)) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It was very well organised with easy to follow instructions. We thoroughly enjoyed our trip. There was a small error in the booking, regarding train times, but it was resoled very quickly after I phoned the Japan office.
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Other than the previously mentioned error, everything ran very smoothly and contributed to our enjoyment of the trip.
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6. Please comment on any professional guiding included in your package?
We had 3 guides and they were all excellent.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
No
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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