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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2970 reviews submitted in the last 3 years
Madduri (Great Britain (UK)) - Independent Travel, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Immediate response and engagement with our proposed plans, very accommodating. Lily was knowledgeable and enthusiastic. Good balance between feeling independent but having a plan! Info pack and destination guides were extremely useful .
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Very good. Efficient and comfortable.
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6. Please comment on any professional guiding included in your package?
Hitomi was excellent: took us on an excellenyt walk through Kyoto
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Furutre trip(s) would be to less well travelled areas and your knowledge and capabilities would be even more useful.
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