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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Maxine (Great Britain (UK)) - Japan Unmasked, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
From my first enquiry with Rachel at Inside Japan tours and throughout the tour it was wonderful service.
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2. Tour Leader name and satisfaction rating
Sergio was always approachable, friendly, helpful with ideas and generally made the tour both fun and interesting.
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3. Consultant name and satisfaction rating:
Very helpful and honest as regards the type of tour
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
I enjoyed the variety of accommodation
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6. Please give us your comments on the transport included in your package.
Transport was very good and efficient for the tour
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7. Please tell us your thoughts on the meals included during your tour.
The included meals were interesting and very good quality
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
I now feel confident to go it alone in Japan. Inside Japan’s other tours would be too expensive for me.
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