UK
Australia
Canada
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2993 reviews submitted in the last 3 years
Susan (Great Britain (UK)) - Must-see Japan, Oct 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
The tour was fast paced and at times was a bit overwhelming, so the option of taking some free time between the various tours was welcomed. The age profile of the group was very wide and Mitch was very sympathetic to the older members and there was never any pressure applied to join the tours We were initially concerned about navigating the journey between the airport and the hotel so the pick-up and drop off service (provided by Green Tomatoes from/to the Airport) was a nice touch and very much appreciated. A special mention must go to the driver on the return journey to the airport. He gave us a farewell gift (another nice touch) and was a real gent.
-
2. Tour Leader name and satisfaction rating
Mitch had the patience of a saint, which were tested almost on an hourly basis. He also needed to think on his feet as he had to restructure the tour in order to satisfy the many different requests of the group. Mitch helped to forge a sense of togetherness and friendship amongst the group, who couldn't have been more different. So a big shout out to Mitch.
-
3. Consultant name and satisfaction rating:
Professional at all times and kept us up to date on a timely basis with any changes / developments
-
4. How would you rate your package in terms of value for money?
Excellent
-
5. How would you rate the accommodation against your expectations?
In many of the hotels I found using the showers to be challenging. I (Arthur) couldn't use the bath because it was too small, meaning the hand held shower was my only option. Loved the toilets btw.
-
6. Please give us your comments on the transport included in your package.
I've already commented on the transport to/from the airport - brilliant. A trip on the Shinkansen was always on my bucket list so I/we really appreciated the experience. Public transport was generally good but some of the tram/underground journeys were a bit too long for a lot of people in the group. That said, Mitch made the overall experience as comfortable as possible.
-
7. Please tell us your thoughts on the meals included during your tour.
Loved it. There was only one dish (some crab based mash-up) which we didn't like and will not be rushing to eat again. Its the first time we have experienced an all-you-can-drink dinner, it was a dream come true.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Yes
-
10. Would you travel again with InsideJapan Tours?
Yes
You thought about all the issues that can cause potential issues for older travellers and took the necessary steps to minimise any distress. One of the main reasons we picked you was the small group size. It helped make the whole experience feel personalised and bespoke, which is something we really appreciated,
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
