What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2976 reviews submitted in the last 3 years
Carlo (Australia) - A Northern Soul, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Great itinerary, meticulously planned, perfect mix of walk and transport, off the beaten track parts of Japan were amazing. Of course Michael was brilliant, always smiling and ready to help with answers to obscure questions, deeply knowledgeable about Japan, nothing was too much trouble for him, organizing dinners and payment on off nights......ten star rating !
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2. Tour Leader name and satisfaction rating
see above
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3. Consultant name and satisfaction rating:
Willing to help get the trip just right, always available by phone, excellent service
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Excellent
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6. Please give us your comments on the transport included in your package.
Excellent
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7. Please tell us your thoughts on the meals included during your tour.
Excellent
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Tour itineraries are superb
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