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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3030 reviews submitted in the last 3 years
Arthur (Great Britain (UK)) - Classic Japan (2026), Jun 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
everything was great, from booking to itinerary to tour group leader.
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2. Tour Leader name and satisfaction rating
David was very clear and calm even in stressful situations. He has a lot of knowledge about Japan and it's history and also had a very nice manner and humour.
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3. Consultant name and satisfaction rating:
he was very thorough and answered all of our questions.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
a good variety of very nice accommodation. At the ryokan in Takayama one futon was not enough! when we requested a second, it made a huge difference.
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6. Please give us your comments on the transport included in your package.
trains and buses very comfortable and where there was a private bus, it was all good.
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7. Please tell us your thoughts on the meals included during your tour.
so many delicious places and a great variety.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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