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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2968 reviews submitted in the last 3 years
Lesley (Great Britain (UK)) - All-In Japan, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
By the end of the trip I was very satisfied.
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2. Tour Leader name and satisfaction rating
Tom worked really hard so during the entire trip. His choice of eating places for the first few days were not to my taste - and bordered on chaos at times.
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3. Consultant name and satisfaction rating:
Difficult to judge as we had a change of consultant after the initial booking. Archie was very helpful when I contacted him.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
The ryokan was a disappointment. Rather than set in a natural environment- it was in the middle of an industrial estate
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6. Please give us your comments on the transport included in your package.
Too many taxis.
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7. Please tell us your thoughts on the meals included during your tour.
Hugely disappointing
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
No
Would prefer more independence
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