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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2957 reviews submitted in the last 3 years
Frances (Australia) - Must-see Japan, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Stephanie was very helpful in arranging the details of the trip with me and prompt responding to my questions and concerns.
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2. Tour Leader name and satisfaction rating
Hanan was great fun. She has so much love fur Japan that shone through her every discussion about history,life and culture. She went out of her way to make sure we were all happy and safe. Her enthusiasm was contagious and made the group feel very excited about all the things that were included in the trip
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Lots of trains. Was good to have some inside knowledge of train etiquette.
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7. Please tell us your thoughts on the meals included during your tour.
Good value and delicious.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Will probably go solo next time. But would tell friends about inside Japan tours.
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