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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2957 reviews submitted in the last 3 years
Alice (United States) - Discover Japan, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It was good!
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2. Tour Leader name and satisfaction rating
He was knowledgeable and well prepared
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
The Tokyo ones were a bit tight. One was much nicer than the others, though unfortunately that we were only at for 12 hours.
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
It was nice having breakfast included at each place. Doing lunch on our own most days worked out well, though sometimes felt a bit rushed. Having a handful of organized dinners was great, as these experiences we wouldn't have gotten otherwise.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Traveling a second time I would know more about the country and what to expect, so would be able to get around better on my own. Also, I would have more specific ideas and opinions about what and where to visit.
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