What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2780 reviews submitted in the last 3 years
Joseph (United Kingdom) -
Independent Travel, Nov 2025
This was an absolutely ideal way for us to experience Japan, with maximum ease, enjoyment and confidence. We...
Ha (United States) -
Independent Travel, Nov 2025
Overall, the trip and service from travel agent Jenny Yoakum was great.
Lynn (Australia) -
Independent Travel, Oct 2025
Aleshya was excellent in listening to us and offering surprisingly excellent options. We felt she nailed it in...
Donna (United States) -
Independent Travel, Nov 2025
The service was very good as well as the selection of hotels and tour guides.
Jacqueline (United Kingdom) -
Independent Travel, Nov 2025
Good and prompt communication
Jacqueline (United Kingdom) -
Independent Travel, Nov 2025
Good and prompt communication
Nikki (Australia) -
Mountains & Culture Family Activity Holiday, Nov 2025
Jarrod was very responsive to what I described and created a fabulous trip. Everything ran very smoothly and...
Sharyn (Australia) -
Hidden Japan, Nov 2025
The service was very good and I was relaxed not having to cope with all the small details.
Martha (United States) -
Independent Travel, Nov 2025
We had phenomenal interactions with Jenny and all of the members of the Inside Japan team.
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