What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2573 reviews submitted in the last 3 years
Katherine (United States) -
Independent Travel, Oct 2025
This was a great experience. The best we have had with a travel agent.
Thomas (United Kingdom) -
Best of Japan, Oct 2025
Fantastic trip, everything went as planned and really good information/services provided.
Lisa (United Kingdom) -
Independent Travel, Oct 2025
Perfect planning. All accomodations and locations chosen were absolutely wonderful and unique and well balance. Great service by...
Sarah (United Kingdom) -
Independent Travel, Oct 2025
Excellent itinerary. Brilliantly organised with all train tickets waiting for us at the hotel. The mobileWI-FI was excellent...
Clare (United Kingdom) -
Independent Travel, Oct 2025
Absolutely excellent, couldn't fault it at all.
Linda (United States) -
Independent Travel, Oct 2025
Julie was super helpful and we had a virtually flawless trip!
Hershey (United States) -
Majestic Japan, Oct 2025
Excellent service- well run pretrip & during the tour! A busy trip, covering a lot of territory- liked...
Brian (United Kingdom) -
Independent Travel, Oct 2025
Excellent service throughout. Impressed with attention to detail, responsiveness of staff, flexibility of service with all requests catered...
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