What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2414 reviews submitted in the last 3 years
Anna (United Kingdom) -
Independent Travel, May 2025
Emma did a great job covering all of my wishes in my Solo Trip. We went through a...
Janice (Australia) -
Independent Travel, Jun 2025
Once again we had a wonderful trip in Japan with Inside Japan. Our first trip in 2019...
Janice (Australia) -
Independent Travel, Jun 2025
We were very pleased with the overall travel arrangements and itinerary
Gillian (Denmark) -
Independent Travel, Apr 2025
Everything well planned (a few hiccups outlined below, but nothing major) - so pleased to have the location...
Gregory (United States) -
Independent Travel, Jun 2025
Request for advice during the trip we’re always met with a quick response that was uniformly helpful.
Vivian (United Kingdom) -
Japan Unmasked, May 2025
this is Charmian, who travelled with Kaye. The service was fantastic.
James (United States) -
Independent Travel, Jun 2025
Everything was well planned and we had no problems whatsoever
James (United States) -
Independent Travel, Jun 2025
Everything was well planned and we had no problems whatsoever