What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2823 reviews submitted in the last 3 years
Richard (United States) -
Independent Travel, Feb 2026
Katherine was a huge help and easy to work with in arranging this trip. SHE is the main...
Peter (United States) -
Independent Travel, Feb 2026
We had wonderful experiences with a combination of guides and self tours. The plan seemed very ambitious but...
Katherine (United Kingdom) -
Independent Travel, May 2025
A seamless transition from the airport. The guides were really helpful and puntual. Our guide in Kyoto was so wonderful...
Rachel (United States) -
Japan Solo, Feb 2026
This was the most flawless trip and we had the best time! Cannot thank Inside Japan enough for...
Galia (Great Britain (UK)) -
Japan Unmasked, Feb 2026
Excellent service, very knowledgeable team.
Helen (Great Britain (UK)) -
Winter Highlights, Feb 2026
Generally very well thought out tour with good pace & content
Garrison (United States) -
Japanese Hotsprings Honeymoon , Feb 2026
Overall I was very pleased. I could tell Inside Japan put significant effort into making this a special...
Johann (Australia) -
Independent Travel, Feb 2026
I was so happy with the service I received from Bridget. This was a last minute trip and...
Catharine ( ) -
Winter Highlights, Feb 2026
Brilliant service throughout - both pre tour and during the trip. Organisation, support, experiences and flexibility all combine...
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