What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2460 reviews submitted in the last 3 years
Karen (United States) -
Independent Travel, Jul 2025
Every effort was made to give us a true feeling for Japan. All staff were exceptional...even bringing a...
Karen (United States) -
Independent Travel, Jul 2025
Every effort was made to give us a true feeling for Japan. All staff were exceptional...even bringing a...
Mary Anne (United States) -
Independent Travel, Jul 2025
Everything about this trip was absolutely wonderful! I am still in awe of how well everything was planned...
Holly (United States) -
Independent Travel, Jul 2025
The level of service was exceptional and the guides were extremely helpful.
Randall (United States) -
Independent Travel, Jul 2025
Overall very responsive to requests and flexible when dealing with us as a small group of two families...
Desiree (United States) -
Independent Travel, Jul 2025
This was a bucket list trip for me and InsideJapan made the dream come true.
Virginia (United States) -
Wild Hokkaido, Jul 2025
Organization and directions are great. Very detailed and appreciate the recommendations, all of which are worth doing.
Rodmarc (United States) -
Independent Travel, Jul 2025
Travel plan was exactly what we asked for and more. Great mix of activities and excursions. ...
Kenneth (United States) -
Must-see Japan, Jul 2025
Tanner was very good and Kinga was unbelievable with her knowledge and patience.