What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2563 reviews submitted in the last 3 years
Ward (United States) -
Classic Japan, Sep 2025
Sophia Rocks! We also very much appreciated your Japan office's handling of our need to move a bag...
Reagan (United States) -
Independent Travel, Oct 2025
Great trip, well organized and easy to follow. Loved it!
Stephen (United Kingdom) -
Classic Japan, Oct 2025
Pre-travel service was excellent. I felt supported by a knowledgeable and caring team when making my decision.
Mark (Australia) -
A Northern Soul, Oct 2025
Very good communication, information provided pre-tour and organisation while in Japan
Sophie (United Kingdom) -
Independent Travel, Sep 2025
The overall service was brilliant, if we were to give it a score it’s a strong 9.5/10. From...
Brian & Laura Davies -
Independent Travel, Sep 2025
Extremely well organised and communicated with all arrangements working as described
Anna (Australia) -
Best of Japan, Sep 2025
It was useful to speak with someone who is knowledgeable about travel in Japan as we had little...
Olivia (United Kingdom) -
Independent Travel, Sep 2025
The organisation of the trip was 10/10, even down to the detail of the tickets being in chronological...
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