What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2381 reviews submitted in the last 3 years
Jennifer (United Kingdom) -
Independent Travel, May 2025
Our 33 day trip was outstanding and the service we received exceptional
Carey (United States) -
Independent Travel, Jun 2025
We enjoyed the accommodations and the different activities.
Karen (United States) -
Independent Travel, May 2025
Courtney was extremely attentive and responsive. I had a couple of small questions once we were in Japan...
Brenda (United States) -
Independent Travel, Jun 2025
Amy was very supportive and thorough in arranging our trip. The in country client support team...
Nicholas (Australia) -
Classic Japan, May 2025
See below re whispers and luggage transfers
K Elanganayagi (United Kingdom) -
Japan Unmasked, Jun 2025
Our tour covered all of the places mentioned and beyond
Daria (United Kingdom) -
Japan Unmasked, May 2025
This is my second time with InsideJapan, and you guys did not disappoint just like the first time....
Carlos (United States) -
Independent Travel, May 2025
The serviced I received was you guys booking all of my hotels and domestic airfare. I had no...
Caryn (United States) -
Golden Route, May 2025
We were generally happy with the services provided. Some of the guides were better than others.