UK
Australia
Canada
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2913 reviews submitted in the last 3 years
Juan (United States) - Best of Japan, Mar 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Great support, suggestions, and well thought out itineraries providing all the necessary resources for a seamless tour.
-
2. Consultant name and satisfaction rating:
Very knowledgeable and responsive to our needs and requests. Thank you Xinmei! There was only one minor misunderstanding because we were traveling as a group with two other couples and our request for attending Easter Sunday mass in Odawara was only booked for us and not the other couples. I should have been more specific and not presume that the others were included.
-
3. How would you rate your package in terms of value for money?
Excellent
-
4. How would you rate the accommodation against your expectations?
No Answer Given
-
5. Please give us your comments on the transport included in your package.
Great suggestions and support.
-
6. Please comment on any professional guiding included in your package?
They were very knowledgeable and helpful.
-
7. How do you rate the usefulness and standard of information in the Info-Pack?
-
8. Would you consider travelling to Japan again?
Yes
-
9. Would you travel again with InsideJapan Tours?
Yes
Very satisfied with the support and ideas/suggestions for touring Japan.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
