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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2887 reviews submitted in the last 3 years
Rosemary (Australia) - Best of Japan, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I felt that although we were on a self guided tour, we always had communication with the staff in Japan. This was so reassuring.
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2. Consultant name and satisfaction rating:
Andrew,in Australia, was extremely attentive during the planning stages. He listened to our requests and no query was considered too small.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Extremely well manag d.
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6. Please comment on any professional guiding included in your package?
All guides were excellent, although at times difficult to understand. They each had their own style and were willing to adapt the tour to our requests
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
I would probably do a guided tour if it was only my husband and me.
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