UK
Australia
Canada
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2878 reviews submitted in the last 3 years
Kathryn (United States) - Independent Travel, Mar 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
We had a great time, the arrangements were super.
-
2. Consultant name and satisfaction rating:
-
3. How would you rate your package in terms of value for money?
Excellent
-
4. How would you rate the accommodation against your expectations?
No Answer Given
-
5. Please give us your comments on the transport included in your package.
The train and private car arrangements were perfect.
-
6. Please comment on any professional guiding included in your package?
All of our Arigato food tour guides were so much fun. Ms Kitano in Kanazawa is a delight as was our driver Jiro, we learned so much. Ms Nitahara, Ms Shibata, and Ms Azuma again were tuned in to our level of knowledge and were lovely. Mr Morikawa at Hakone really changed up our guide experience, he was so well prepared, we had a brief Japanese lesson and a very beautiful last day in Japan.
-
7. How do you rate the usefulness and standard of information in the Info-Pack?
-
8. Would you consider travelling to Japan again?
Yes
-
9. Would you travel again with InsideJapan Tours?
Yes
This is the second time I’ve been to Japan and both have been with Inside Japan. Maybe the best way to put it is it’s a non-tour feeling tour!
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
