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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2866 reviews submitted in the last 3 years
Caroline (Great Britain (UK)) - Independent Travel, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I provided my wish list for Japan, timescales and budget and Sarah put together a detailed itinerary. Ther was great communication leading up to the trip and everything ran like clockwork in Japan. The team were really responsive when I needed help.
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2. Consultant name and satisfaction rating:
Very knowledgable, reassuring and responsive.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Fantastic!
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6. Please comment on any professional guiding included in your package?
Wonderful, knowledgable guides.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
So helpful - we would like to explore more of Northern Japan and see the cranes.
Inside Japan UK office
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