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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2478 reviews submitted in the last 3 years
Barbara (United States) - Independent Travel, Aug 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
we travel a lot. mostly in Asia and usually independently but sometimes on small group tours or bespoke journeys such as this recent spin to Japan. so, we have great deal of experience upon which to evaluate this latest trip. our considered opinion is that this was absolutely the best in every respect. simply can't come up with any significant areas in which your service could be improved unless, perhaps, you would consider paying us to go again???
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2. Consultant name and satisfaction rating:
Jenny did an outstanding job, start to finish
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Ibis in Sapporo was a pleasant surprise. our experience with Ibis had been somewhat disappointing in the past, but this one was excellent
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5. Please give us your comments on the transport included in your package.
all worked well
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6. Please comment on any professional guiding included in your package?
all guides were very professional and made our experiences thoroughly enjoyable
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
success on and satisfaction with a journey such as we just returned from is only attainable through the efforts of people who know what they are doing and execute well. our experience attests to the quality of your organization.
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