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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2479 reviews submitted in the last 3 years
Kimberley (United States) - Best of Japan, Oct 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
As a group of five, we appreciated being able to start with a ready-made, well-structured itinerary that we could customize to fit our preferences. Having all the train, bus, and flight tickets arranged and delivered before leaving the U.S. was very helpful since we were packing in a lot in a short amount of time. Overall, the experience exceeded our expectations. I can't wait to go back!
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2. Consultant name and satisfaction rating:
Hans was extremely helpful and responsive, even when we had an unexpected change with one traveler dropping out, necessitating the cancellation and alteration of reservations.
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3. How would you rate your package in terms of value for money?
No Answer Given
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
No Answer Given
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6. Please comment on any professional guiding included in your package?
No Answer Given
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7. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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8. Would you consider travelling to Japan again?
No Answer Given
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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