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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2198 reviews submitted in the last 3 years
Samantha (Great Britain (UK)) - Independent Travel, Mar 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The service was excellent. Everything was well organised and detailed in our documents. From specifics about hotels to train tickets and train times, and suggested routes. Very well explained.We knew what the paln was at every step.
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2. Consultant name and satisfaction rating:
All the advice was very helpful. All your staff were friendly and understood our needs.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
All the hotels were very good. However one problem was the Omo5 in Kyoto. Three of our party were vegans. Unfortunately the hotel had a very poor selection for vegans, with the only thing we could have for breakfast was lettuce. I didnt expect much to be honest, but if they had just included cereal, or even plain rice, then we could have had breakfast. As it was we had to cater for ourselves, which was difficult. I understand they had been asked about this and indicated it would be fine, but this was not the case. We did raise it with the hotel but they didnt offer any solutions.
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5. Please give us your comments on the transport included in your package.
Excellent and well organised
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6. Please comment on any professional guiding included in your package?
We had excellent service from Frank for the ramen tour and Kimi for the Kyoto tour. They were friendly and knowledgeable and they definitely helped us get more out of our holiday, so we want to extend our thanks to them.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Everything was so detailed and took us to places we had little idea about, so your suggestions were very welcome.
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