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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2480 reviews submitted in the last 3 years
Roberto Della-sala (United Kingdom) - Independent Travel, Jan 2019
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very flexible approach when organising our trip both before and during
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2. Consultant name and satisfaction rating:
Very patient with us when we kept changing our plans but always came back to us speedily
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Restaurant in Sapporo hotel allowed smoking so stank of cigarettes as no seperate smoking room. We would have chosen differently as breakfast was not pleasant.
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5. Please give us your comments on the transport included in your package.
All very good .. some vans had wifi
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6. Please comment on any professional guiding included in your package?
Mr Ando .. overhyped . ? Had him for just three hours in the morning .. took us to the bridge, helped with camera settings but didn’t impart any info about the cranes. Bit underwhelmed!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
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