What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2204 reviews submitted in the last 3 years
Guy (United Kingdom) -
Majestic Japan, Apr 2025
Pre-tour it was efficient and friendly. The tour itself was magnificent
Jane (United Kingdom) -
Independent Travel, Apr 2025
We had a great trip - we felt most of the little things had been thought of and...
Gordon (United Kingdom) -
Independent Travel, Mar 2025
Organisation for rail trip and transport from ship very good. Suggestions for optional trips at Sendai really good Ryokan: ...
Juli (United States) -
Independent Travel, Mar 2025
Outstanding all around. Guilia was fantastic to work with and put together a well balanced itinerary. The on...
Jane (United Kingdom) -
Must-see Japan, Apr 2025
We felt so very well looked after by Finn. He was amazingly knowledgeable about all the places he...
Mary (United Kingdom) -
All-In Japan, Apr 2025
Loved our trip with Inside Japan! Our tour leader Brandon was outstanding! The accommodations were wonderful and the...
Kathleen (United States) -
Independent Travel, Apr 2025
This was my husband’s and my first trip to Japan. We’re experienced travelers that normally schedule all our...
Caroline (United Kingdom) -
Hidden Japan, Apr 2025
We had a wonderful time exploring the road less travelled on our Hidden Japan tour. The mix...
Susan (United States) -
Independent Travel, Mar 2025
We had a phone conversation with Fiona at the beginning of planning our trip. She listened intently to...