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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2913 reviews submitted in the last 3 years
Joyce (United States) - Hidden Japan, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We were very pleased with both our travel consultant and our tour leader.
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2. Tour Leader name and satisfaction rating
Our tour leader was excellent. We were surprised that he had never been to some of the places we visited, but he managed very well. My husband had some medical problems during the tour, and Nick did all he could to help us with that.
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3. Consultant name and satisfaction rating:
Our travel consultant was outstanding. She was always prompt and thorough in her responses to our many questions.
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4. How would you rate your package in terms of value for money?
No Answer Given
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5. How would you rate the accommodation against your expectations?
No Answer Given
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6. Please give us your comments on the transport included in your package.
No Answer Given
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7. Please tell us your thoughts on the meals included during your tour.
No Answer Given
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8. How do you rate the usefulness and standard of information in the Info-Pack?
No Answer Given
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9. Would you consider travelling to Japan again?
No Answer Given
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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