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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2887 reviews submitted in the last 3 years
Robert (Great Britain (UK)) - Majestic Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent tour, very well organised. Exceptional experiences and gave a true flavour of Japan.
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2. Tour Leader name and satisfaction rating
Kinga is the best tour leader we gave ever experienced. Very well organised, friendly, empathetic and went out her way to meet every request.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Transport worked very well except our return to the airport as mentioned above
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7. Please tell us your thoughts on the meals included during your tour.
Did not need 2 multi course meals in the first onsen. Did not like buffet meals at second onsen in Hakone. Standard wasn't the same
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Maybe
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10. Would you travel again with InsideJapan Tours?
Yes
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