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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2857 reviews submitted in the last 3 years
Alison (Great Britain (UK)) - Hidden Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
very pleased with our choice of trip both in location, route and size of group.
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2. Tour Leader name and satisfaction rating
Hannan was very attentive and thoughtful of all the group and did a great job
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3. Consultant name and satisfaction rating:
all great
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
the japanesse type hotel and temple were detailed as being' an experience' rather than luxurious accommodation which having stayed in them we were totally blown away by both. the Japanese type hotel was fabulous and the temple warm and comfortable even if it was futons on the floor and it snowed overnight!
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6. Please give us your comments on the transport included in your package.
we ended up taking quite a lot of taxis which i wasn't so keen on as its great to meet people on local transportation to get a good view of a country but i understand this was a group decision and gave us more time.
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7. Please tell us your thoughts on the meals included during your tour.
fantastic. we particularly enjoyed the food and avoided the pizza night whcih the rest of the group did
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
the standard of accommodation is high but at the same time you get to see the country in a genuine way by travelling on trains etc to remote areas. there's also lots to do and a great sized group
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