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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2181 reviews submitted in the last 3 years
Kevin (United Kingdom) - Japan Unmasked, Feb 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Totally attentive and fully committed to making the tour a fantastic lifetime experience
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2. Tour Leader name and satisfaction rating
What doesn't Farmer-san know about Japan and Japanese culture? With so many hundreds of temples in Kyoto, how nice to have Richard to narrow them down to get the best out of such limited timescale. He's friendly, approachable, knowledgeable and just plain fun to be with. Richard took the stress out of using the very efficient public transport system and deciding where to eat out, and mainly because of this we are glad we chose to do a group tour rather than do our own itinerary for our first visit to Japan.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
A good mix of traditional and modern. Surprised at how many of the hotels actually had onsen bathing.
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6. Please give us your comments on the transport included in your package.
My only wish is that King's Cross to Leeds could have a fraction of the efficiency and comfort of the Shinkansen. The bus ride through the Alps was amazing.
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7. Please tell us your thoughts on the meals included during your tour.
Evening meals mainly at Richard's suggestion and excellent. Everyone should experience Oknomiyaki in Hiroshima. The lack of fresh fruit at breakfasts was a negative point.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Delivered on all counts. Had looked at other providers and their information didn't come anywhere close, and the experience exceeded expectations. But could you guarantee 13 days of clear blue skies and sunshine again?
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