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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2888 reviews submitted in the last 3 years
Janice (United States) - Hands On Japan, May 2019
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I appreciated a well-thought out brochure with very specific instructions, warnings, advance of everything we were to do and expect in Japan and on this trip
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2. Tour Leader name and satisfaction rating
I really got along with Charlea. I thought that at times, she had a good deal of responsibility and things on her mind which made her a bit abrupt with a few people. I also want to keep in mind that she had a death in her family while leading. She was efficient with loading us into cars,getting on trains and great at ordering all food in restaurants. She was terribly well versed in thegeisha life but lacked an enthusiasm as to giving background on sumo wrestling. I know there were undercurrents of some criticism.... but I , personally, was very pleased with how she lead the trip.
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3. Consultant name and satisfaction rating:
I contacted her at end of trip with a question and she responded immediately. Thank you.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
Except with the Ryokan. Of course the last place in Tokyo was beyond my expectations.
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6. Please give us your comments on the transport included in your package.
It was excellent--taxis,trains,van and bus returning to airport
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7. Please tell us your thoughts on the meals included during your tour.
After awhile, a bento box is more than I can bare...but...it is Japanese...never saw Ramen and very little variety at dinners...but it is Japan
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
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