What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1310 reviews submitted in the last 3 years
Charlotte (United States) -
Hidden Japan, Apr 2024
Overall good…nitty gritty details not so good.
Romika (Netherlands) -
Spring Elegance, Mar 2024
Very well curated trip and excellent support, service
Claire (United Kingdom) -
Independent Travel, Mar 2024
Fantastic service from Initial contact to when we got home.
Kevin (United Kingdom) -
Spring Elegance, Mar 2024
The experience was very enjoyable from start to finish. Our tour guide was excellent and made a holiday...
Sarah (United States) -
All-In Japan, Mar 2024
The tour in Japan was very good Akemi was a 5 star tour guide and made the trip...
Elizabeth (United Kingdom) -
Independent Travel, Apr 2024
Tickets all waiting at hotel, transfers easy and guides informative and helpful. Hotels in good locations.
Elizabeth (United Kingdom) -
Independent Travel, Apr 2024
Tickets all waiting at hotel, transfers easy and guides informative and helpful. Hotels in good locations.
Emma (United Kingdom) -
Independent Travel, Mar 2024
Despite having to rearrange several times I felt that the Company and Aaron were excellent
Connie (United States) -
All-In Japan, Mar 2024
I was very frustrated with the pre trip planning and service provided prior to the trip. First...