What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2356 reviews submitted in the last 3 years
Peter (United States) -
Independent Travel, May 2025
Great service, everything went off as planned and smoothly. You and Hans were a great help and had good...
Philippa (United Kingdom) -
Independent Travel, May 2025
Overall a great experience - I really enjoyed my time and loved how easy traveling around was with...
Christine And Todd Gusek -
Best of Japan, May 2025
Giulia was very helpful as we planned and always willing to take time to answer any questions we...
Jonathan (United States) -
Hidden Japan, May 2025
Service was first rate throughout our entire experience with Inside Japan.
Lee (United States) -
Independent Travel, May 2025
We were very pleased with the tour entirely. There were a few things that could be done a...
Michael (United Kingdom) -
Independent Travel, May 2025
Sarah Barnes listened to what we wanted to do, and put together our trip which far exceeded our...
Rodney (Canada) -
Gastronomic Adventure, Apr 2025
Everything was punctual and well organized.
Michael (United States) -
Must-see Japan, May 2025
Very satisfied with all aspects of your service. My consultan (Kelly Carr) was extremely helpful in quickly...
Michael (United States) -
Independent Travel, Apr 2025
Service was excellent from the start of our planning to the culmination of our trip!