What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2390 reviews submitted in the last 3 years
Kristin (United States) -
Independent Travel, May 2025
Overall, I was very happy with my experience. The trip went exactly as was planned. Everyone...
Kacee (United States) -
Independent Travel, May 2025
The on the ground support team was amazing. We had so many upsets during our trip because of...
Angela (United States) -
Manga & Anime, May 2025
We thoroughly enjoyed our trip and were pleased with all aspects, from the guides to the accommodations. We...
Phelicia (United States) -
Independent Travel, May 2025
The guides were amazing and did such a great job with our family need and requests
Nathan (United States) -
Independent Travel, May 2025
The service was excellent with great support both before and during the trip. Everything went smoothly, and I...
Colleen (United States) -
Independent Travel, May 2025
Wow. Surpassed my highest hopes. So clean and safe and well-run. Beautiful people who are proud to show...
Steven (United States) -
Hidden Japan, May 2025
We had two excellent guides and well-chosen and well-planned itineraries.The accommodations were clean and comfortable, the food was...