What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2331 reviews submitted in the last 3 years
Rebecca (United Kingdom) -
Independent Travel, Feb 2025
Really great service. We got exactly what we asked for and more. The travel guides were...
Robert (Australia) -
Independent Travel, Jan 2025
Everything went smoothly and we all had a great time, the accommodation was generally very good - excellent,...
Richard (United Kingdom) -
Independent Travel, Feb 2025
Fantastic service including links between the airport to the hotel and vice versa. Hotels were amazing choice. Having...
Justine (Australia) -
Independent Travel, Jan 2025
Our trip itinerary was custom made by Mic Harris who had great knowledge and insight when making changes...
Jack (United Kingdom) -
Independent Travel, Oct 2024
Very helpful and attentive, met all my requirements and planned the trip very well. All issues faced were...
Tita (Australia) -
Independent Travel, Feb 2025
Good itinerary recommendations catering to our preference. Very thorough information provided throughout the whole process.
Christa (Australia) -
Independent Travel, Feb 2025
the attention to detail is fantastic. easy to follow booklet giving us all the information on the travel...
Jo-anne (Australia) -
Independent Travel, Jan 2025
In general Inside Japan provided very good service with reasonable turnaround time for questions. It would have been...