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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3046 reviews submitted in the last 3 years
Janette (Great Britain (UK)) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We worked up a tailored itinerary which involved a lot of work to get it exactly as we wanted, and with valuable insight from Tristan. The final itinerary was very detailed and helped up feel confident in embarking on our own with a lot of complicated train/bus travel. It was helpful to have an active WhatsApp chat when in Japan, to help with queries we had over ticketing and when one of our cases got lost in transit between hotels! Also liked the effort made for a 'Happy Birthday' present in our hotel in Hiroshima. Thank you!
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2. Consultant name and satisfaction rating:
Very knowledgeable, and gave great recommendations on places to stay that worked very well for the type of holiday we were seeking. Listened to our requirements well and very pleased with our itinerary.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Train and buses worked really well. We did have to tweak a few times though and think just need to visualise how long people need in places with going 'via' places en route eg Kamikochi
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6. Please comment on any professional guiding included in your package?
The Tokyo Guide we thought was OK - but didn't really take us off the beaten track. Takayama guide wsa excellent - great English and really understood our brief - made effort to show it things that were a bit different including the woodturner. Kanazawa - again OK day - but not wowed by her in terms of things we coud do - I had wanted to do some Art things - but we'd needed to pre-book visiting a ceramic place and art museum was closed when we go there - and only got to gold leaf factory 5 minutes before it close. Kyoto Guide - excellent again - in touch beforehand to arrange early meet up - and showed us things off the beaten track too.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
MAy feel confident to arrange independently, but if going to new areas may well still want support and advise.
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