What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3034 reviews submitted in the last 3 years
Brian (Canada) -
Best of Japan, May 2026
Excellent, informed, timely and responsive service from Lily and her colleagues. Loved the trip info kit -...
Jeffrey (United States) -
A Northern Soul, May 2026
This is our second trip with InsideJapan Tours. We did Hidden Japan last year. We have...
Theon -
Independent Travel, Jun 2026
Excellent service , every single event was precise.
Karen (United States) -
Independent Travel, May 2026
Our trip was very thoroughly planned and well documented for us in your travel documentation. We very much...
Jacqueline (Great Britain (UK)) -
Independent Travel, May 2026
Loved the whole trip and very impressed with the service given by the customer experience team (via WhatsApp)
Bettina ( ) -
Independent Travel, May 2026
We had a great trip !! Everything we worked smoothly .. the thing we appreciated most was the...
Linda (Great Britain (UK)) -
Independent Travel, May 2026
Outstanding. I can’t fault it. Like Japan, everything just worked. Perfectly.
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