What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3002 reviews submitted in the last 3 years
Alexandru-constantin (Great Britain (UK)) -
Discover Japan, May 2026
This was an excellent experience throughout. I very rarely go on trips abroad, but this tour was worth...
Christopher -
Independent Travel, May 2026
The service was fantastic. From planning to the detail level of information provided. From the selection of hotels...
Peter (Great Britain (UK)) -
Independent Travel, May 2026
Had a mess up with booking names , but this got resolved.
Virginia (United States) -
Independent Travel, May 2026
Fantastic customer service and expertise just like last time!
Diana (Great Britain (UK)) -
Independent Travel, May 2026
Very prompt response from any questions very good info pack
Byron (Great Britain (UK)) -
Japan Unmasked, May 2026
This was an excellent trip - my second to Japan. Very well organized, plenty of useful advanced information...
Gary (Great Britain (UK)) -
Independent Travel, May 2026
Very good indeed. Excellent pre-tour preparation and info pack. First class organisation. Highly professional. Very pleased.
Allan (United States) -
Independent Travel, May 2026
excellent guides , wonderful sights selected according to our selections.
Diana (Great Britain (UK)) -
Independent Travel, May 2026
Very prompt response from any questions very good info pack
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