What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2978 reviews submitted in the last 3 years
Paul (Australia) -
Independent Travel, Sep 2026
When I turned up at the airport hotel for my first night the wifi and train tickets were...
Susan (Australia) -
Independent Travel, Sep 2026
perfect areas and hotels we were placed in
Alisa (United States) -
Independent Travel, Sep 2026
I was very impressed with the quick responses while in Japan when I thought I lost my ticket...
Sue (Australia) -
Independent Travel, Aug 2026
Great service. Our self guided tour was well thought out and really gave us what we wanted. Stayed...
Clare (Great Britain (UK)) -
Independent Travel, Sep 2026
We asked you to support us in travelling a little differently by embedding two weeks of campervan travel...
Clare (Great Britain (UK)) -
Independent Travel, Sep 2026
We asked you to support us in travelling a little differently by embedding two weeks of campervan travel...
Beryl (United States) -
Must-see Japan, Sep 2026
Everything from the initial intake, follow up questions, delivery and information contained in the Info Pack, our tour...
Nick (Australia) -
Independent Travel, Sep 2026
Pretty much everything was excellent, especially my 6 days of private guides. Hotels were great with some minor...
Jonathan (Great Britain (UK)) -
Independent Travel, Aug 2026
Returning for a 4th time, we were not a typical customer! We want to go off the beaten...
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