What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2963 reviews submitted in the last 3 years
Robert (United States) -
Kumano Kodo Three-Night Module (Advanced Hiking), Mar 2026
Joseph knowledge of the area was excellent and he helped us craft a trip involving self guided IJ...
Margaret (United States) -
Japan Unmasked, Aug 2026
Excellent tour and I liked the time for us to explore on our own.
Bernadette (Great Britain (UK)) -
Independent Travel, Aug 2026
I’d done lots of research on Japan but was running out of time to book. Enter Jess from...
Helen (Great Britain (UK)) -
Independent Travel, Aug 2026
Well organised . Good communication - clear and responsive
Paul -
Independent Travel, Jul 2026
Great service and attention to detail during our booking process through Aaron amd Leanne Rudd at Travel Counsellors. Once...
Charlene (United States) -
Japan Unmasked, Aug 2026
The service that we received from Inside Japan tours prior to our departure as well as our time...
Chris -
Independent Travel, Aug 2026
Inside Japan Tours, and in particular Katie, did a fantastic job at helping plan our trip, listening to...
Reginald (Australia) -
Japan Unmasked, Aug 2026
Well thought out itinerary. Helpful and responsive staff when booking and when we my wife fell ill.
Scott -
Independent Travel, Aug 2026
Justin was fantastic! He spent a lot of time with us in the planning call and with...
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