What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3045 reviews submitted in the last 3 years
Tracy (Great Britain (UK)) -
Independent Travel, Oct 2026
All excellent service. All the documents and tickets were at our first hotel as promised. An earthquake warning was...
Marian (Great Britain (UK)) -
Independent Travel, Oct 2026
The service from InsideJapan was great, both in terms of the planning and in terms of the assistance...
Christine (Great Britain (UK)) -
Luxury Japan, Oct 2026
Good Booking and interaction from the start which wasn't too pushy in terms of asking us to commit...
Luz (United States) -
Independent Travel, Oct 2026
We enjoyed our trip in Japan despite the rains due to typhoon Champi. Our contact in US...
Elizabeth (Australia) -
Kyushu Adventure, Oct 2026
Thoroughly enjoyed it, great service as per usual.
Janette (Great Britain (UK)) -
Independent Travel, Oct 2026
We worked up a tailored itinerary which involved a lot of work to get it exactly as we...
William (United States) -
Hidden Japan, Oct 2026
Generally, the tour was of high quality. It promised and delivered a look at hidden spots which...
Alexander (Great Britain (UK)) -
Independent Travel, Oct 2026
Very impressed everything went smoothly, we have already recommended you to friends and wouldn’t hesitate to recommend you...
Carmen (United States) -
Majestic Japan, Oct 2026
Service was excellent. Everything was well coordinated.
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