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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3051 reviews submitted in the last 3 years
Andrea (Australia) - Honshu Hiking, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Great service by Andrew in planning then implementing the changes we wanted to make to the Honshu Hiking itinerary. We had such a wonderful trip and enjoyed everywhere we went, especially when we escaped the big cities to hike and cycle in the countryside. Having everything organised for us incl. train tickets made touring around hassle free. Japan is a country of amazing contrasts, from it’s ancient history to modern infrastructure, it is brilliantly organised chaos! So much culture, colour, delicious fresh food and lovely, respectful people. We’ll be going back to see more.
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2. Consultant name and satisfaction rating:
Andrew was friendly, knowledgeable and efficient. Making the changes we wanted without any issues. We agreed to his amendments straight away.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Train travel was excellent as were local buses. Caught a few taxis too which were great and so clean inside and out.
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6. Please comment on any professional guiding included in your package?
Take Harada in Tokyo was amazing! He was kind, friendly, interesting, very fit and had fun with us. Mike Hira in Kyoto was also excellent, very knowledgeable and passionate about Japanese gardens, he even gave us a copy of his book and his own printed photos of the gardens we visited. He was a real gem. Take Suzuki in Osaka was a lovely food tour guide, more reserved than the other 2 guides but we had a nice time.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Inside Japan did all the hard work for us. Talking to a travel agent who has extensive knowledge about a country having lived there we were confident that he understood our needs. Booking hotels, transfers and train travel with pre printed tickets saved us so much stress. And the info on where to eat, what to do in each place was awesome.
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