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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3059 reviews submitted in the last 3 years
Keith (United States) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
It was a wonderful trip. Xinmei was terrific in setting up the trip and the support we received while in Japan was fantastic. The only reason we didn’t give it 5 stars was that we felt that the tour guides in Tokyo and Kyoto had some trouble communicating.
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2. Consultant name and satisfaction rating:
We debated a few items and ultimately decided to follow Xinmei’s advice. She was absolutely correct and I am so glad we listened to her.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Perfect. Japan train system is easy to follow.
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6. Please comment on any professional guiding included in your package?
Comments provided above…some great and some had trouble communicating.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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