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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3041 reviews submitted in the last 3 years
Peter (New Zealand) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
All good
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
everything worked well
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6. Please comment on any professional guiding included in your package?
All enhanced our understanding and enjoyment
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Maybe
we met a few people who had organised every detail of their trips to Japan, It made your service seem good value for money but we are curious to find out how we would get on without you.
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