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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3029 reviews submitted in the last 3 years
Kevin (Great Britain (UK)) - Kumano Kodo Four-Night Module (Intermediate Hiking), Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Very responsive, and patient in dealing with bespoke requests - in particular the need to adapt the itinerary to accommodate four days organised by another tour provider in the middle of the trip. Also very helpful when we were in Japan in making a tweak to our plans to ensure a smooth transition to the other provider.
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2. Consultant name and satisfaction rating:
Emma was very helpful as we went through what seemed to be quite a complex plan with multiple elements
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
ANA were very good for the flights. Train travel excellent and all went without a hitch
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6. Please comment on any professional guiding included in your package?
We had two one day guides in Tokyo and Osaka (Meg and Mr Tanaka), food guides in Hida Furukawa and Osaka (Ayato and Jeremy) - we thought all were very good indeed
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
If we did, we would certainly use Inside Japan
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