UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3015 reviews submitted in the last 3 years
Carlos (United States) - Traditional Japan, Sep 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
We received excellent guidance from Bobbi Cyrus as the travel consultant, and were generally pleased with this itinerary and complete experience. We enjoyed the cultural immersion that came with staying at traditional Japanese inns (ryokan), and were happy with the hotels on this trip too. The food was delicious, interesting, and at times, unusual for us. The knowledgeable tour guides expertly shared tales of history and local culture, as well as provided tips on navigating transportation and restaurants. While it was a busy itinerary on some days, the organization of each day was well-crafted and easy to negotiate (e.g. pre-purchased train tickets/reservations, tour guides booked).
-
2. Consultant name and satisfaction rating:
Excellent, very responsive service. Bobbi cheerfully listened to our concerns and helped us craft a completely different itinerary after we shifted our objectives. We were pleased with this varied and fascinating itinerary.
-
3. How would you rate your package in terms of value for money?
Good
-
4. How would you rate the accommodation against your expectations?
No Answer Given
-
5. Please give us your comments on the transport included in your package.
Excellent reserved tickets smoothed the way. No difficulties and we were very impressed with the transportation system in Japan. We were not provided with booking numbers for hotels, which made it difficult to forward baggage. We did contact customer service, and they were able to provide those numbers the next day.
-
6. Please comment on any professional guiding included in your package?
Generally, excellent guides who packed it in with the history, culture, and fascinating areas to visit. Chika in Kanazawa went above and beyond in moving us around Kanazawa from Geisha district to castle to gardens, and then helped us purchase unexpected tickets to a Geisha annual fall artistic performance. Other exceptional guides included our initial guide in Tokyo -- Miki Takanaka. She taught us to navigate the subway system in Tokyo and we covered a lot of ground with her our first day in Tokyo. We also enjoyed Natsuko Tsukagoshi in Takayama. Yoshi Kobayashi in Kyoto worked very hard to show us as many sights as possible, and we were happy to have a guide at those heavily touristed areas.
-
7. How do you rate the usefulness and standard of information in the Info-Pack?
-
8. Would you consider travelling to Japan again?
Yes
-
9. Would you travel again with InsideJapan Tours?
Yes
We enjoyed the itinerary, allowing us to travel somewhat independently but with ease with an excellent itinerary, reservations, and guides.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
