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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3007 reviews submitted in the last 3 years
Sharon (Great Britain (UK)) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Clear, concise and brilliant organisation and communication before and during the trip. Everything in Japan ran smoothly with trains, hotels, fabulous guides and information given about cities, places to see and the whole culture.
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2. Consultant name and satisfaction rating:
Informative and knowledgeable, attentive and helpful.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent
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6. Please comment on any professional guiding included in your package?
Both guides were informative, attentive and were excellent in each of their own ways. We learnt a lot about the country, people, customs and culture both about historical and modern day Japan.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
The ease of sorting out practicalities of hotels, travel arrangements, booking guides, events and advice about places to visit/see etc.
Inside Japan UK office
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