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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3004 reviews submitted in the last 3 years
Belinda (Great Britain (UK)) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We found InsideJapan to be very helpful in terms of suggesting an itinerary, full documentation and the support they provided which led to a very enjoyable holiday.
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2. Consultant name and satisfaction rating:
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Trains worked really well with pre-booked tickets and seat reservations. Guidance in pack on timings of trains was very helpful. In Hakone, we initially found working out the bus routes quite difficult - it would have been helpful to have clearer instructions as to which bus routes to use from hotel.
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6. Please comment on any professional guiding included in your package?
Professional guiding was excellent. Particularly rated Tokyo guide, Kyoto cycling guide and experiences in Hida (cooking and cycling). Kyoto geisha tour was good, but not as good as others.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Maybe
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9. Would you travel again with InsideJapan Tours?
No Answer Given
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