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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2998 reviews submitted in the last 3 years
Peter (Japan) - Independent Travel, Oct 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Outstanding. Dan Maeda was very patient as we fine tuned our trip and responsive when we raised queries. Everything went to plan and when we needed guidance in Japan, responses were prompt and helpful.
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2. Consultant name and satisfaction rating:
His personal knowledge of Japan was instrumental in encouraging us to get off the beaten track and spend a week on Shikoku.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
British Airways is no longer the world’s favourite airline but we wanted to use them for Avios points. Japan Airlines were better by a country mile. The car hire in Shikoku worked well too. Travelling by train in Japan is a dream.
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6. Please comment on any professional guiding included in your package?
Nick in Tokyo and Shaye in Kyoto were great, taking us to lesser viisited spots as requested and very knowledgeable. We enjoyed their company and helpful tips.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
This was our second trip with Inside Japan. You’re not the cheapest, but your attentiveness, willingness to offer suggestions and vary proposals as necessary made us feel special.
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