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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2975 reviews submitted in the last 3 years
Richard (United States) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Overall it was excellent. It went very smoothly. Great trip
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2. Consultant name and satisfaction rating:
She could have been a bit better when we were on trip. Surprised that all communication with our company was reactive rather than proactive.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Very good.
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6. Please comment on any professional guiding included in your package?
All were very good. The first guide could have had better English. Paul Ewen was fantastic. Great knowledge. We even sang Karaoke as our last stop. Juno Ozawa was very funny, quirky and super informative.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
You did a great job planning and meeting our goals. Hotels were great. The night at Gora Kadan was a once in a lifetime. Really outstanding.
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