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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2978 reviews submitted in the last 3 years
Alisa (United States) - Independent Travel, Sep 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I was very impressed with the quick responses while in Japan when I thought I lost my ticket and when the hotel had an issue. Nishaat was ok. Didn't really give me ideas of places to go. Didn't respond to emails in a timely manner and a couple responses were quite short.
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2. Consultant name and satisfaction rating:
Didn't respond in a timely manner after I paid. Didn't give ideas of things to do. Sent a few curt emails answering my questions
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
The transport was excellent.
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6. Please comment on any professional guiding included in your package?
Our guides were phenomenal! They made the cities interesting and gave us first hand knowledge of each city.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Very organized, efficient, and helpful.
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