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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2964 reviews submitted in the last 3 years
Scott - Independent Travel, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Justin was fantastic! He spent a lot of time with us in the planning call and with subsequent emails. He understood the vibe that our family was going for and our interests and helped us to organize our itinerary to meet our needs while also taking suggestions based on our own research and answering questions. On the ground support was great and responsive. What’sApp chat replied quickly and helped us purchase tickets to TeamLabs in Tokyo a few days in advance while on our trip.
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2. Consultant name and satisfaction rating:
See above.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Excellent.
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6. Please comment on any professional guiding included in your package?
Yes. In Tokyo and Kyoto. All guides were great!!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Not anytime soon, but would definitely use you again.
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