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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2968 reviews submitted in the last 3 years
Denise ( ) - Independent Travel, Aug 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
I found Mark very accommodating and he gave excellent advice.
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2. Consultant name and satisfaction rating:
Very friendly : excellent advise : easy to get hold of Always got back to me -
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Brilliant always on time - Never let down Green tomato. Drivers were excellent
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6. Please comment on any professional guiding included in your package?
Yes we had a tour second day in Tokyo brilliant Food tour in Osaka. - the tour guide was a tad late but very informative However I was expecting a group tour ? When we turned up in the designated meeting point there was already one tour guide there but he waited for one man and off they went Our tour guide turned up for both my daughter and myself So one guide for one person One guide for two people ( us) I am sure you could have used one guide for three people and save yourself a bit of money : we were all English ? I am not complaining The company used was Arigato tours
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
No
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9. Would you travel again with InsideJapan Tours?
No Answer Given
If I went to Japan again I would definitely use inside Japan Brilliant. It my next bucket list destination is Tasmanian in about 2 years Next year my daughter wants to hire a camper van for 6 weeks and travel round Europe with the dog
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