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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3010 reviews submitted in the last 3 years
Jami (United States) - Independent Travel, Jun 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Inside Japan took us to places we never would have tried on our own! The trip was a wonderful memory our family will cherish for the rest of our lives. The trip was not without its challenges, but someone was there to help us when we encountered issues.
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2. Consultant name and satisfaction rating:
Travel agents changed mid-planning.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
I loved all the private taxis. We had a day where we needed to forward our luggage for the first time, travel to a train station for the first time, get on a shinkansen for the first time, and then take a private taxi. The whole plan fell apart at the start with luggage forwarding our hotel rep asked me to fill out all the forms in triplicate for all my bags. Due to the luggage barrier and my lack of familiarity with how Japanese addresses were written, it took way longer than anticipated. Then we ended up on the right train line but going the wrong way. Then we didn't know where to go for the Shinkansen. Luckily, a support person moved our private taxi for us, but we were so exhausted by the time we arrived in Hakone that we ended up doing none of the activities in the region. It sounded like navigating a million different transportation things after I'd already dealt with that in the morning, and it required us to learn how the buses work in Hakone. Once I downloaded the Japan Taxi app and figured out the train stations, everything went smoothly for the rest of the trip.
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6. Please comment on any professional guiding included in your package?
All our guides were great, especially the food tour. Fergal Fox was also very helpful, teaching us proper etiquette and some basic train station training.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
I appreciated being guided to do things I never would have tried myself. Going back to Japan without children or when my children are older will also open up new experiences we can have.
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