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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3019 reviews submitted in the last 3 years
Sarah (United States) - Independent Travel, Jun 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
The trip was very well organized and easy to follow in the book of what we were supposed to do everyday. The tour guides we had were really great.
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2. Consultant name and satisfaction rating:
She was very helpful and listened to what we wanted to do.
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It was nice to have the tickets already purchased for the longer trips and having the suica card already made it nice and easy when we got there.
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6. Please comment on any professional guiding included in your package?
We enjoyed the guides. We got to see a lot of different places because they knew how to get around easily.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
It is nice to not have to worry about booking hotels ourselves or guides by ourselves - it was wonderful that it was all organized for us.
Inside Japan UK office
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Inside Japan - Japan office
