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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3025 reviews submitted in the last 3 years
Andrew (Great Britain (UK)) - Independent Travel, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Our ‘inside Japan’ self guided tour surpassed our expectations well & truly. Our experience in Japan was varied and memorable. We loved every single minute of it
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2. Consultant name and satisfaction rating:
Sarah was very efficient in dealing with our expectations. She always tried to include our suggestions when it was appropriate.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
It all worked very well despite most of it being a ‘self guided’ tour. The booked train tickets were a real time saver.
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6. Please comment on any professional guiding included in your package?
Our 3 guides in different cities were all of a high standard and we enjoyed their guiding very much. They all took into consideration any suggestions we had.
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
The entire trip was very well planned with little or no problems for our entire trip. We felt safe in the knowledge that if anything went wrong we would have assistance.
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