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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3028 reviews submitted in the last 3 years
Steven - Independent Travel, May 2026
(Booked through an agent)
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1. How would you describe your overall level of satisfaction with us as your tour operator?
OUR EXPECTATIONS WERE DEFINITELY MET ON THIS, OUR FIRST FOUR OF JAPAN. WE HAD A VERY ENJOYABLE TIME.
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2. How would you rate your package in terms of value for money?
Excellent
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3. How would you rate the accommodation against your expectations?
No Answer Given
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4. Please give us your comments on the transport included in your package.
VERY GOOD TRANSPORTATION. QUITE TIRING FOR SENIOR CITIZENS BUT WE SURVIVED.
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5. Please comment on any professional guiding included in your package?
OUR GUIDE WAS SERGE. HE WAS FANTASTIC! I MUST SAY I FEEL THE TRIP WOULD NOT HAVE BEEN THE SAME WITHOUT HIM. HE WAS VERY PATIENT, KIND, FUNNY, INTERESTING AND KNOWS JAPAN.
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6. How do you rate the usefulness and standard of information in the Info-Pack?
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7. Would you consider travelling to Japan again?
Yes
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8. Would you travel again with InsideJapan Tours?
Yes
MY EXPERIENCE WITH INSIDE JAPAN WAS VERY GOOD SO I FEEL IF I WERE TO TRAVEL TO JAPAN AGAIN I WOULD USE THEM.
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