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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3012 reviews submitted in the last 3 years
Dermot (Great Britain (UK)) - Independent Travel, Apr 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Wee loved our trip. My brother in law and family have already been on a trip, based on our recommendation, booked with Mark I have also already recommended you to friends
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2. Consultant name and satisfaction rating:
Mark was excellent I first looked at your website and a chat popup appeared We had a call with Mark later that evening and a draft itinerary came from him later that evening We only needed minor subsequent tweaks
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
ANA business class was excellent All the travel arrangements worked perfectly
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6. Please comment on any professional guiding included in your package?
The guides were uniformly excellent
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
We loved Japan and our whole experience
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
