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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2994 reviews submitted in the last 3 years
Barbara (United States) - Independent Travel, May 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent trip planning with attention to detail, clear instructions, plenty of options for free days, and a focus on meeting our requests and hopes. There’s a reason we came back to Inside Japan! Another winner.
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2. Consultant name and satisfaction rating:
Responsive, thorough and organized.
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3. How would you rate your package in terms of value for money?
Good
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4. How would you rate the accommodation against your expectations?
No Answer Given
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5. Please give us your comments on the transport included in your package.
Efficient and well organized
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6. Please comment on any professional guiding included in your package?
All the guides were good. The Sado Island guide went WAY over and above and met us at the ferry the day before. Really extraordinary. The Tokyo guide found a less touristy garden for tea at the end of the day - unexpected and delightful!
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
It’s made it so easy and the variety of experiences has been great!
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
